Returns Policy
Effective Date: March 15, 2026
At GizMentor, we aim to provide carefully selected and refined products designed to deliver reliable daily performance. If you experience an issue with a product purchased through our platform, this Returns Policy explains how return requests are handled.
1. Return Eligibility
To be eligible for a return, the product must:
- Be in its original condition
- Not show signs of misuse, damage, or modification
- Be returned with its original packaging and accessories (when applicable)
Returns that do not meet these conditions may not be accepted.
2. Return Window
Return requests must be submitted within 14 days of receiving the product. Requests submitted after this period may not be eligible for a return or refund.
3. Non-Returnable Items
Certain items may not be eligible for return, including:
- Products damaged due to misuse or improper handling
- Items returned without original components or packaging
- Products that have been significantly altered after delivery
4. Return Process
If you wish to request a return:
- Contact GizMentor support with your order details and reason for return.
- Our team will provide return instructions and next steps.
- Ship the item as instructed and retain proof of return.
5. Contact Information
For return requests or questions about this policy, contact us at:
GizMentor FZCO
IFZA Business Park, Dubai Silicon Oasis, Dubai, UAE
Email: info@gizmentor.com